PLANEHEAD AVIATOR AVIATION HEADSET

As part of our commitment to providing exceptional service and support, we provide free 1 year manufacturer warranty on all operational parts. This warranty ensures that your investment is protected against manufacturing defects, giving you peace of mind as you take to the skies. To know more, check out our Policy page!

Refund and Return Policy

At PlaneHead, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping and Delivery

We are committed to delivering your order accurately and always on time. Please review our shipping policy to understand how we handle the delivery of your purchases.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Standard Shipping

• Cost: Calculated at checkout
• Delivery Time: 8-10 business days

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipment Delays

Occasionally, delivery delays can occur due to unforeseen circumstances such as weather conditions, holidays, or carrier delays. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Q. What happens after I place a preorder?

Once you place a preorder for one of our premium aviation headsets, you will receive a confirmation email acknowledging your order. Within 24 hours of placing your preorder, you will receive a follow-up email containing important information, including your order number and an estimated delivery time frame. This email will ensure that you are kept informed every step of the way and can anticipate when your headset will arrive. If you have any questions or concerns about your preorder, our customer service team is available to assist you.

Q. Can I use these headsets for pilot training in India?

Absolutely! Our aviation headsets are designed to meet the needs of pilots worldwide, including those undergoing flight training in India. Whether you're embarking on your first solo flight or advancing through your training program, our headsets are equipped to enhance your experience in the cockpit.

Q. Are the headsets compatible with fixed wing trainer aircrafts like Cessna 172/152 ,Technam or Diamond etc.?

Yes, With the PJ - 055 and PJ - 068 Dual Plugs, our headsets are compatible with a wide range of aircraft commonly used in India, including single-engine and multi-engine trainers, and few commercial jets. Whether you're flying a Cessna, a Robinson, or an Airbus, our headsets offer versatility and performance to suit your needs.

Q. What is the difference between STEREO and MONO on my headset?

In aviation headsets the STEREO/MONO (S-M) switch allows each headphone speaker (Left and Right) to operate on a separate channel when the switch is in the STEREO position, and switches both earphone speakers on to a single MONO channel when in the MONO position. On our headset the STEREO/MONO switch is located on the headset chord. Stereo mode can only be used in aircraft equipped with a 2-channel input from a stereo source. Most general aviation aircraft however are not equipped with a stereo source and you will need to use your headset in MONO mode to hear from both headphone speakers.

Q. Why can’t I hear sound from my headset?

You likely have the volume knobs turned down on each side of the headphone earpieces. Confirm that the volume is up and that the headset is on MONO mode. The STEREO/MONO switch is located on the headset chord.

Q. Do your headsets comply with aviation regulations in India?

Yes, our headsets are designed to meet or exceed aviation regulations and standards, including those applicable in India. We prioritize compliance and ensure that our products adhere to the necessary requirements to provide pilots with reliable and safe communication equipment.

Q. What is TSO authorization ?

The authorization pertains to design and production approval. Using a TSO headset is not an FAA requirement for any type of civil operation including part 91, 121, or 135 operations and only specifies a “minimum performance standard”.

Q. Is TSO authorization mandatory for Aviation Headsets?

No, TSO authorization is not an FAA or DGCA requirement for any type of civil operation, including Part 91, 121, or 135 operations. TSO certification simply ensures a “minimum performance standard.” Our headsets meet all DGCA requirements for safe and effective communication, ensuring top-tier performance and reliability for both training and general aviation. Rest assured, our headsets provide the quality and durability you need, without the constraints of unnecessary certifications.